Getting Support

Find help and support for iDempiere through our community channels

Community Support Channels

iDempiere is a community-driven project with multiple channels available for getting help, asking questions, and connecting with other users and developers.

Mattermost Chat

Real-time chat with the community. Join the support channel for quick questions and discussions.

Google Groups Forum

Community forum for discussions, questions, and announcements.

JIRA Issue Tracker

Submit bug reports and feature requests after discussing in the forums.

Wiki Documentation

Comprehensive wiki with guides, tutorials, and technical documentation.

Getting Help

Before Asking for Help

Before reaching out for support:

1. Check the Wiki - Search the wiki documentation for existing guides and solutions
2. Search the Forums - Look through forum discussions to see if your question has been answered
3. Try the Test Sites - Reproduce your issue on the live test sites to verify behavior
4. Check JIRA - Search the issue tracker for known bugs or feature requests

Where to Ask Questions

1. Start with Forums or Mattermost

   For general questions, support requests, and discussions, use:

   • Google Groups Forum for detailed questions and async discussions
   • Mattermost Support Channel for real-time help during business hours
2. Submit Bug Reports to JIRA

   After confirming a bug through discussion:

   • Submit a ticket to JIRA
   • Include clear reproduction steps
   • Provide relevant logs and screenshots
3. Follow Community Guidelines

   • Be respectful and follow the Code of Conduct
   • Provide detailed information about your issue
   • Share relevant system details and versions

Reporting Bugs

Before Submitting a Bug Report

Reproduce in Latest Version

Verify the issue exists in the latest version of iDempiere. Many bugs are fixed in newer releases.

Check Existing Issues

Search JIRA to ensure the bug hasn’t already been reported. If you find a closed issue that matches your problem, open a new issue and reference the closed one.

Test on Test Sites

If possible, reproduce the bug on one of the official test sites before creating a ticket.

Discuss First

Share your findings in the forums or Mattermost to get initial feedback and confirmation from the community.

How to Submit a Good Bug Report

When creating a bug report in JIRA:

• Use a clear, descriptive title that identifies the problem
• Provide exact reproduction steps with as much detail as possible
• Include specific examples - ideally reproducible with Garden World data
• Describe observed vs expected behavior - explain what happened and what should have happened
• Add screenshots or videos showing the problem
• Include stack traces from log files if the application crashed
• Provide performance metrics if reporting performance issues
• Specify your environment - iDempiere version, database, operating system

Security Vulnerabilities: Do not open JIRA tickets for security vulnerabilities. Instead, follow the security policy.

Requesting Features

Before Submitting an Enhancement

1. Discuss in the Forums - Suggest your change in the public forum and collect feedback before opening a JIRA ticket
2. Search for Existing Requests - Check if a similar enhancement has already been suggested
3. Consider Plugins - Evaluate if your enhancement is better suited as a community plugin

Creating an Enhancement Request

When submitting an enhancement to JIRA:

• Clear title describing the enhancement
• Step-by-step description of the suggested improvement
• Specific examples demonstrating the use case
• Current vs desired behavior - explain what exists and what you want
• Explain the value - why this would benefit most iDempiere users
• Justify core vs plugin - why it should be in core rather than a plugin

Support Resources

Test Sites

Try iDempiere without installation. Test your scenarios and reproduce issues.

Installation Guide

Step-by-step instructions for installing iDempiere locally.

FAQ

Frequently asked questions and common problems in the forum archives.

Jenkins CI

Continuous integration builds and automated testing status.

Contributing Support

You can also help others in the community:

• Answer questions in the forums and Mattermost
• Improve documentation by contributing to the wiki
• Test and verify bug reports and feature requests
• Share your knowledge through tutorials and examples

Join us in making iDempiere better for everyone. See the Contributing Guide to learn more.